When trust improves, the mood improves.

Great work is done by people who are not afraid to be great.

A feel-good style can be a symptom of unawareness or lack of caring.

I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.

Hope is the raw material of losers.

You have to be able to risk your identity for a bigger future than the present you are living.

I made my own assessment of my life, and I began to live it. That was freedom.

Our worst comes out when we behave like robots or professionals.

That's why we're doing this, to defend our traditions a little. I don't have anything against it (Halloween), but it's not our tradition.

You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

I never blamed Pinochet, or my torturers, or external circumstances.

Our best comes out when we have honest discussions.

When I left prison, I had to figure out how to embrace my past.